You can request that some or all of your HerLiftSync data be deleted at any time — with or without deleting your account. Requests are completed within 30 days.
How to request deletion of specific data (keep your account)
Option 1 — Delete it yourself in the app (immediate)
While signed in to HerLiftSync, you can delete individual items yourself:
Workouts: Home or Insights → open the workout → Delete
Cycle logs: Home → tap the period day → Edit → Delete
Symptom logs: Home → tap the day → Symptoms → Delete
Personal records & goals: Insights → Records / Goals → Delete
Option 2 — Email us (within 30 days)
Email hello@herliftsync.co.uk from the address registered to your HerLiftSync account, telling us which data you want deleted (for example "delete all my cycle history" or "delete everything except my account"). We will confirm your identity, delete the requested data, and email you confirmation — normally within 5 working days, and always within 30 days.
Deleting everything, including your account
To erase your account and all associated data permanently, sign in to the app and go to Profile → Account → Delete Account, or email hello@herliftsync.co.uk and request full account deletion. See our Privacy Policy for full details.
What data is deleted — and what is kept
Deleted on request
Workout logs, exercises, sets, reps and weights
Menstrual cycle logs, flow and ovulation data
Symptom logs and notes
Personal records and training goals
Coach–client messages and shared data copies
Wearable data (Whoop / Apple Health imports)
Consent records and notification settings
Account details (name, email) on full account deletion
Kept (and why)
Minimal transaction records (e.g. Stripe receipts) where UK tax law requires retention for up to 7 years — these contain no health data
Backups may retain deleted data for up to 90 days, after which it is permanently erased
Aggregated, anonymised usage statistics that can no longer be linked to you
Timeframes
In-app deletions: immediate
Emailed deletion requests: completed within 30 days of a valid request